Congrats to Cubic Telecom and Pat Phelan on MAXroam V2.
Bigger and bolder MAXroam hurts the feelings and pockets of telcos even more than before 100,000 customers, $1Million in savings in 10 months Up to 90% discount on USA roaming rates Data roaming in 75 countries and much lower than carrier prices Coverage now in 175 countries with over 450 partner carriers
I’ll be in the US myself this week so if I’ll try to track down MAXroam phone and save a few quid.
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MAXROAM NUMBERS ARE ONLY TO BE CONSIDERED AS TEMPORARY
About a year ago, I purchased a US Maxroam number with a really nice ring to it (please excuse the unintended pun) , the number is (area code) 929-0100.
I am based in Sweden but have a significant portion of the business in the U.S. Since it is a great advantage for US customers to call a local number rather than having to dial international to make contact, this number has been put on business cards and has been spread and communicated to many customers and other important business contacts. Having a cellphone with a local US number has been of particular value when I have been on longer business trips in the US.
Since we made such an investment in communicating the number, I even contacted Maxroam and asked them to verify that we would keep this number and got such assurances in writing from the customer services representative Sean Halpin.
But in November this number, without any previous warning, suddenly ceased to work and only after a fairly long time Maxroam got back to me and told me that the “number provider” had decided to take this particular number back and that there was nothing they could do about it. They also pointed to one of the clauses in their user contract with states that they have the right to replace subscriber numbers without any reason. One month after taking the number away from me I was presented with a random list of numbers, none of the with the slightest “ring” to it (see above).
I write this blog entry because I want to warn other users, particularly business users that the Maxroam subscriber numbers are only to be considered as temporary and can be replaced at any time without Maxroam having to give you any warning, reason or compensation for this.
To me, this haphazard approach to phone numbers is totally unacceptable and today I am considering legal action for the damage caused – I would also like to argue that today, the cellphone number is a very important asset and a part of the identity, both for individuals and for businesses.
Those numbers simply don’t add up sensibly
If 100,000 users had saved $1 million, that’s an average of $10 each.
If Maxroam rates were 80% lower than what the savings have been made against, that would be a Maxroam turnover of $250,000, average of $2.50 per customer
The wholesale costs of renting a DID plus monthly or daily network access charges would be higher than $2.50 a year
But Maxroam rates are not actually 80% lower than roaming witrh most main networks, so Maxroam’s approximations are guesswork
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